Privacy Policy
Philosophy
TOHO KASEI Co., Ltd. (hereinafter referred to as "we" and “our”) is committed to thorough compliance with corporate ethics and laws and regulations throughout the Daikin Group. We have established the "Privacy Policy" as follows, recognizing it a great social responsibility to protect personal information that is important property provided by customers.
Handling of Personal Information
1Collection of Personal Information
We may collect personal information of customers and business partners, to the extent necessary to respond to inquiries from them, when we receive orders or inquiries from customers for our products and services including technical consultation, repair requests, and catalog requests, participation in various surveys, campaigns, events, and others, in the course of our business activities, such as manufacture and sale of wet process equipment, fluoroplastic molding, composite materials, and fluoropolymer coatings. In addition, we may collect personal information of applicants for employment, applicants for internships, and retired company members, to the extent necessary to respond to inquiries from them.
2Use of Personal Information
"We use the received personal information, for the purpose of providing our products and after-sales service, developing and improving the quality of our products and services, responding to customer inquiries, providing information about our products and services, and informing and managing campaigns and events that we hold.
In addition, in order to provide better services to our customers, we may outsource the handling of personal information to our group companies or to outside contractors. When outsourcing, we will select a contractor that handles personal information properly, and make necessary arrangements to ensure proper management at the contractor, in an effort to protect personal information."
3Joint Use of Personal Information
In the case of joint use of the personal information within us and between our dealers, we will notify customers or make an announcement on our website, etc. in advance of the scope of the joint users, the items to be used, the purpose of use, and other specified items.
4Provision of Personal Information to Third Parties
We will not provide any customer personal information to any third party without customer's consent, except in the case of joint use by us and our dealers or provision to contractors. However, this does not apply when required by law, when it is necessary to protect human life or property, or when it is required to cooperate with the police, courts, or other public authorities.
5Disclosure of Personal Information, etc.
In the case where we receive a request to disclose customer's own personal information in accordance with the procedures defined by us, we will disclose the customer such information without delay, except in cases where such disclosure would significantly interfere with our business or may harm the life, body, property, or other rights of an individual.
If we receive a request for correction, addition, deletion, suspension of use, or elimination of customer's own personal information, in accordance with our prescribed procedures, we will conduct an investigation without delay, and if as a result there is a reason why it is necessary to do so, we will surely do so.
6Provision of Personal Information to Overseas
When providing personal information to third parties or our group companies across national borders, we will confirm the laws and regulations regarding the cross-border transfer of personal information and comply with them to do so.
Compliance with Laws and Regulations Related to the Protection of Personal Information
We will comply with laws and regulations related to the protection of personal information.
Safety Management Measures for Personal Information
In order to protect personal information from unauthorized access, loss, falsification, leakage, etc., and to ensure the accuracy and safety of personal information, we establish our management system and implement appropriate safety measures.
Continuous Improvement
We continuously review and improve our efforts to protect personal information.
Contact Us
If you have any questions about this policy or about disclosure of personal information, please contact us using the INQUIRY FORM.